WARRANTY POLICY

On each order, shop-right.pk offers you 1 day checking/replacement warranty for your purchase. This replacement warranty enables you to shop with confidence from our website. The warranty period starts from the day of delivery or when you receive your product. During this period if you found that the item you received was not as described then you can claim a replacement under the following terms and conditions:

For Fashion Products:

  • Shop-right.pk do not offer any exchange facility for the purchase of clothing items (Men and women).
  • Shop-right.pk do offer exchange warranty on footwear, but with a 30% deduction.

Terms & Conditions for all other categories:

  • Shop-right.pk is not liable to exchange or replace a product if found damaged or used. If the purchased merchandise is found damaged or used, the cost of re-shipping the product will be paid by the customer.
  • While claiming a warranty it important to present the product with its original packing along with the purchase receipt. If any customer fails to present the original receipt, then in that case Shop-right.pk will not be liable to entertain your claim.
  • If you are claiming a warranty you also need to provide us.
    • A detail note regarding the issue
    • Purchase receipt from Shop-right.pk
    • Complete content of the product along with box and packing.
  • If the claimed product requires repairing or undergo any similar procedure, then the customer is responsible to pay all the additional costs (including transportation) that will occur during the phase.
  • This warranty is limited to the defects in parts or workmanship. It does not include accessories, LCD, Batteries or other consumable items. This warranty does not cover the faults/defects caused by the misuse, accident, improper installation or abuse, loss of parts, lack of reasonable care, attempted to repair by yourself or unauthorized person or tampering.
  • We will not accept any product if the factory applied serial number has been removed or altered.

If you have any questions about these Terms, please don’t feel hesitate to contact us.