FAQs

ORDERING

Q1: Do I need to make an account to place an order?

You can shop at Shopright by either registering with us or using a guest account to check out.
However, creating an account at Shopright allows you to manage your account details, review
past purchases, saves your shipping details for future orders and gives you the benefit of staying
up-to- date with our new collections or any sales/promotions

Q2: How do I place my order?

Orders can be placed while navigating our website as a registered user or even as a guest user.
On any product page, select your size, color, the quantity you wish to purchase, and then press
the “Add to Cart” button. This will open up your shopping cart where you may choose to
continue shopping, or head on to checkout. On the checkout page, you may add/confirm your
personal and shipping information, select payment option, and review your order before clicking
on “Buy”

Q3: What kind of payment methods do you accept?

You can pay us cash on delivery when you receive the product at your doorstep or make a
prepaid payment by depositing the amount in our bank account. Details shall be provided to you
on the checkout page when making a purchase

Q4: How do I know that Shopright has received my order?

After you place your order on the website, an acknowledgement email will be sent to you from
our website, as a confirmation of your order receiving. This will not, however, indicate if the
order has been shipped. To track your order, please see FAQ point related to order tracking
below. Our customer representative will then further call you for a confirmation before your
order is dispatched.

Q5: How can I track the status of my order?

To track your order, you can email our customer care at shopright.inquiries@gmail.com and or
call us and speak to our customer care representative who shall inform you of the CN number of
our courier service. The order can then be tracked by using this CN number on the courier’s
website or calling the courier service company.

Q6: Can I modify or cancel my order once it is placed?

Your order cannot be modified or cancelled online once it is placed. In case of a cancellation or
required modification of the order, you shall email our customer care department
at shopright.inquiries@gmail.com or call us and speak to our customer care representative who
shall make the required changes for you. In the event that we have to cancel your order because
merchandise is out of stock, we will contact you with a follow up email.

Q7: How will I know the size that will fit me best?

Please refer to our size chart on our shoes product page & that shall guide you best!

Q8: What if an incorrect order or damaged item is delivered to me?

We take all measures to ensure that your correct order is delivered to you. However, in case of
such an event, please contact us at shopright.inquiries@gmail.com and we shall look into the
matter as soon as possible

Q9: I forgot my account username & password. What should I do?

Please contact us at shopright.inquiries@gmail.com or call us to receive help on retrieving your
account. We shall be glad to help you.